FAQ




The Complete Guide to Australia’s

Private & Public Ancillary Funds

Frequently Asked Questions

 

This section displays answers to frequently asked questions, including troubleshooting advice on how to effectively use the Complete Guide to Australia’s Private & Public Ancillary Funds.

SEARCHING THE GUIDE

How do I search for a PAF/PuAF?

Basic Text Search:

Users can search the Guide by keyword/s such as “wildlife”, or “charitable foundation” from the free text search function located on the top right of the webpage header. If multiple words are searched the basic search function will only return results based on exact matches.

 

Advanced Search:

Following a basic search, results will be displayed on a new page accompanied by an advanced search feature. This function utilises Boolean search logic, and allows the user to search names of funds via title, full text within entries using values, and text within individual profiles through the “and documents” option. Users can apply further conditions such as and, or, not, and near indexes in order to obtain results specific to their requirements. It is also possible to specify the type of search performed, including advanced and exact sentence match options.

 

Browse the Guide:

The Browse the Guide function allows subscribers to search the Guide according to defined categories such as geographic area funded, registered fund postcodes, and the specific categories we have identified individual funds have a proven track record of providing funding to, such as welfare or education. This allows users to pinpoint funds that give according to their specific needs, meaning each record returned is a viable prospect. AskRIGHT have a dedicated research team working on constantly updating these fields, ensuring they remain applicable to our subscribers. We are currently in the process of developing a further functionality allowing users to browse multiple categories at a time.

 

Sort Results:

From the “Browse the Guide” tab, users are also able to sort funds in alphabetical and numerical order according to name, state, postcode, categories funded, geographic areas funded, date last updated, and individual profiles attached to the entry. This can be done by selecting the diamond shaped icon.

Can I search based on multiple fields? i.e. Welfare [AND] QLD

Yes, the “Browse the Guide” tab allows users the option of searching to multiple defined fields of categories and geographic areas funded. In the second development stage of the Guide this functionality will be further developed to allow users to browse by multiple categories and area funded simultaneously.

ABOUT OUR RESEARCH

Where is the PAF/PuAF information researched from?

The Guide has been researched and compiled by AskRIGHT from information available through public and pay-for-content sources. AskRIGHT also contact PAF/PuAF holders on a regular basis, inviting them to update their contact details, distribution priorities, and other relevant information. The Complete Guide to Australia’s Private & Public Ancillary Funds provides a full listing of PAFs/PuAFs in Australia, and is the only resource of its kind available.

How up to date is the PAF/PuAF information?

The Guide is an ongoing project with a dedicated research team. Newly created funds and existing fund information is updated on a regular basis. The date each fund was last updated is detailed on the page of every entry. A number of entries also list the date they were last verified by the fund holder.

Why do some PAFs/PuAFs vary in detail?

PAFs/PuAFs are still a relatively new vehicle for philanthropy, and many trustees are quite private regarding their philanthropic activities. This leads to a varying amount of publicly available information regarding PAFs/PuAFs. AskRIGHT frequently research and update the Guide. We are committed to ensuring new and updated information about each PAF/PuAF is included, and regularly provided to subscribers.

What does it mean if an entry states that a PAF/PuAF supports or funds a specific category? i.e. Welfare

This means AskRIGHT has established that the fund has previously provided funding to organisations in this category, or that the fund holders have personally indicated they support this category.

What is the defined list for categories funded?

The defined list of categories funded by PAFs/PuAFs includes Health, Education, Welfare, Research, Defence, Environment, Industry and Trade and Design, International Affairs, Sports and Recreation, Cultural Organisations, Fire and Emergency Organisations, Animal Welfare, and Religion.

What does it mean if an entry states that a PAF/PuAF distributes to a specific region? i.e. QLD

This means AskRIGHT has established a proven record of the funds giving in this region, or the fund holders have indicated to AskRIGHT that they give to this area.

SUBSCRIPTION INFORMATION

Why do users have to sign a Licence Agreement?

Use of the Complete Guide to Australia’s Private & Public Ancillary Funds is governed by a Licence Agreement. Under the agreement, access is only granted to approved individuals, solely for the purpose of identifying potential funding sources for their organisation’s charitable activities. By using this product all approved users are consenting to be bound by the Licence Agreement. For full terms and conditions, please refer to your account details page.

Which PAFs/PuAFs do users have access to?

The PAF/PuAF information users have access to is determined by the type of subscription their organisation purchases. For example, a QLD subscription entitles subscribers to information about all PAFs/PuAFs located in QLD, and to information about all PAFs/PuAFs located interstate who have indicated they fund in QLD or Australia-wide.

How do users update their contact details?

To update your details please visit your account details page and select “change request”. Enter the details to be updated and select “send”. This request will be emailed to AskRIGHT for approval. Once your details are approved and updated, you will receive a confirmation detailing the change.

How do organisations upgrade or change their subscription to the Guide?

To upgrade or change subscription access, users can submit a request via the “change request” functionality, located within your account details page. Alternatively, you can contact AskRIGHT directly on 1300 758 812, or admin@askright.com.

Can users share their login with others?

As per the signed Licence Agreement, users are strictly prohibited to share licence details, or use their licence simultaneously. With the approval of AskRIGHT, organisations can change the nominated user/s to reflect changes in roles and personnel, or to provide alternative access during a period of annual leave. Breaching the Licence Agreement may result in AskRIGHT terminating the user licence immediately, and without notice. Users should refer to their licence agreement for full details of these terms.

What should a user do if they are leaving their organisation?

If a user is leaving their organisation permanently, or for a period of leave, the user licence can be transferred to a colleague or replacing personnel, pending the approval of AskRIGHT. Please contact us directly to arrange a transferal.

When will my subscription to the Guide expire?

Users should refer to their signed Licence Agreement for their subscriptions date of expiry/renewal. Users will be reminded that renewal is due one month prior to this date by a notification located on their home page of the Guide. Subscriptions to the Guide are generally valid one year (12 months) from the date when the Licence Agreement was first signed.

SAVING AND EXPORTING

How do I add or remove a PAF/PuAF from my favourites?

To save a PAF/PuAF entry as a favourite:

  1. Select “Add to Saved Items” – this button is located at the top of each PAF/PuAF entry, OR
  2. Select the checkbox in line with the relevant PAF/PuAF in the “Browse the Guide” section.

To remove a PAF/PuAF entry as a favourite:

  1. Select the remove checkbox located in the list of “My saved items”, OR
  2. Select “Remove from My Saved Items” – this button is located at the top of each PAF/PuAF entry which is saved as a favourite.

Can I export the PAF/PuAF data?

The Guide is unable to be exported into an excel document or other type of document. However, single use printing of the Guide through the browser window is allowed, pertaining it is limited to reasonable use by the organisation, and in accordance with the terms of the Licence Agreement.

TROUBLESHOOTING

Forgot password?

If you have forgotten your password, you can retrieve it through the “Forgot your password?” function located at the login page.

 

For any issues or queries relating to accessing, searching, or using the Guide, please do not hesitate to contact AskRIGHT during QLD business hours on 1300 758 812, or email admin@askright.com.