We are delighted to announce that AskRIGHT’s ISO 9001:2015 certification has been renewed for another three years.
Our systems and processes were reviewed in June this year by independent certifier, SAI Global, following our original certification in 2017.
AskRIGHT is proud to be the first fundraising consultancy ever in Australia and New Zealand to have achieved ISO 9001 certification.
Every formal proposal that AskRIGHT creates – every feasibility study, campaign plan strategy document, or report provided to our clients – carries SAI Global’s ISO 9001 certification symbol:
OK, but what does this mean for me?
ISO 9001 certification shows you that AskRIGHT is committed to quality. It assures you that we have best-practice systems and processes in place. It lets you know that we continually monitor, manage, and improve the quality of our work.
What is ISO?
ISO is the International Organization for Standardization, a non-governmental organisation coordinated by a Central Secretariat in Geneva, Switzerland. ISO is responsible for many thousands of international standards such as paper sizes (the A series of A5, A4, A3, etc.), credit card technology and communication protocols, and standardised codes for countries and currencies.
What is the ISO 9001:2015 standard?
ISO 9001 is an international standard that specifies requirements for a quality management system. Standards are continuously revised and updated, and ISO 9001:2015 is the latest version of ISO 9001, revised in 2015. The ISO 9001 quality management standards are based on seven quality management principles:
How do AskRIGHT clients benefit?
Organisations experience a number of benefits through the application of these seven quality management principles across AskRIGHT’s systems and processes. These benefits include:
Enhanced client satisfaction – we are client-focused, developing tailored approaches to our clients’ specific needs, and enhancing client satisfaction is at the core of our work
Trust in a company that walks the talk – we hold ourselves to a high standard and can prove that we meet that standard as we commit to continuing to develop and improve in everything we do
Confidence in the quality of our services, our evidence-based advice, and our best-practice processes – using the ISO 9001 framework also means we have a proactive culture for discovering risks and opportunities
Operational efficiency – productivity and efficiency increase because all our processes are aligned
AskRIGHT consultants work hard to fully understand what our clients want and need and to then deliver on those requirements efficiently. It means that behind every proposal and every programme of work that we undertake, there is real quality and care.
For instance, your organisation’s needs and our solutions will always be considered by at least two AskRIGHT consultants. Every project is reviewed at its conclusion, and every client is approached for feedback by another consultant, one who hasn’t been involved in the project – ‘how did we do?’ and ‘what could we have done better?’
We are a company devoted to providing high-quality services to our clients, and we are thrilled to have an effective, quality-certified system in place to support this.
Our clients learn a lot from our expertise to develop their fundraising, but we also take every opportunity to learn from our clients and continually improve our services.
Dr Daniel McDiarmid, Principal Consultant at AskRIGHT
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